Refund Policy

Due to the nature of our services, including digital products, custom work, and ongoing service provision, all payments made to TradeHub-Platform are strictly non-refundable, except where explicitly stated otherwise in this policy.

We aim to operate transparently and fairly while protecting the time, resources, and expertise invested into each client engagement.

All setup fees are non-refundable under any circumstances.

Setup fees cover:

• Onboarding and initial consultation
• Website setup and configuration
• System implementation
• Allocation of internal resources

Once work has commenced, the setup fee is considered fully earned.

All subscription payments are non-refundable.

This includes:

• Partial billing periods
• Unused time
• Early cancellation

No partial or pro-rata refunds will be issued under any circumstances.

Certain services are provided under a minimum contract term (e.g. 3, 6, or 12 months), agreed at the point of purchase.

Clients may choose to cancel their services at any time; however:

• No refunds will be issued for any payments already made
• An early termination fee will apply where cancellation occurs before the end of the agreed term

The early termination fee is designed to reflect:

• Discounted pricing offered over the contract term
• Time, resources, and opportunity cost allocated to the client

Example:

If a client subscribes to a service with:

• £699 setup fee
• £499/month
• 6-month minimum term

…and cancels after 3 months:

• All payments made remain non-refundable
• An early termination fee (e.g. £299) may be charged

Upon cancellation:

• All services will cease
• Access to systems, websites, and deliverables may be removed or restricted

Cancellation requests must be submitted in writing to: support@tradehub-platform.co.uk

Where applicable:

• A minimum of 30 days’ notice may be required/li>
• Services will continue during the notice period
• No refunds will be issued

All custom work is non-refundable once commenced or delivered, including:

• Website builds
• SEO work
• Content creation
• Design work
• System setup

Time and resources allocated cannot be recovered.

Any personal data collected through cookies is handled in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

We provide services based on experience and best practices. However, we do not guarantee specific results, including:

• Search engine rankings
• Number of leads or enquiries
• Business revenue or growth

Dissatisfaction with results does not constitute grounds for a refund.

Failure to use or engage with our services does not entitle the client to a refund.

Clients are responsible for:

• Providing required information
• Responding to communications
• Participating in the service process

If payment is not received when due, we reserve the right to:

• Suspend services immediately
• Restrict access to systems or deliverables
• Remove hosted content

Services will resume only once all outstanding balances have been settled.

Initiating a chargeback without first contacting us to resolve the issue is considered a breach of this policy.

We reserve the right to:

• Dispute the chargeback with supporting evidence
• Suspend or terminate services
• Recover any outstanding amounts

Where a client qualifies as a consumer under UK law, they may have a statutory right to cancel within 14 days.

However, by purchasing our services and requesting immediate commencement, the client acknowledges and agrees that:

• Work may begin immediately
• The right to cancel may be reduced or lost once services are performed

Any refund (where applicable) will be adjusted to reflect work already completed.

We aim to provide continuous and reliable services; however, we do not guarantee uninterrupted or error-free operation.

Interruptions may occur due to:

• Maintenance
• Updates
• External factors beyond our control

We reserve the right to refuse or terminate services where a client:

• Engages in abusive or inappropriate behaviour
• Fails to cooperate or provide required information
• Breaches our terms or policies

No refunds will be issued in such cases.

Subscriptions are billed on a recurring basis unless otherwise agreed.

By subscribing, the client authorises ongoing automatic payments until cancellation is requested in accordance with this policy.

Refunds may be considered only in exceptional circumstances at our sole discretion.

Such decisions:

• Are made case-by-case
• Do not create precedent

Upon cancellation or termination of services:

• Access to TradeHub-Platform systems, tools, and services will be removed
• Any hosted websites, systems, or infrastructure provided as part of the service may be taken offline

Unless otherwise agreed in writing, ownership of systems, templates, and underlying infrastructure remains with TradeHub-Platform.

Any outstanding amounts owed to TradeHub-Platform remain payable even after cancellation or termination of services.

We reserve the right to pursue recovery of unpaid fees through appropriate legal or collection processes.

Any failure or delay by TradeHub-Platform in enforcing any provision of this policy shall not be considered a waiver of our rights.

We reserve the right to enforce this policy at any time.

We reserve the right to modify our pricing at any time.

Any changes will be communicated in advance and will not affect any active minimum contract term unless otherwise agreed.

Services provided are limited to those agreed at the time of purchase.

Any additional work or requests outside the agreed scope may be subject to additional fees.

We reserve the right to update this Refund Policy at any time. Updates will be published on this page with a revised date.

If you have any questions regarding this Refund Policy, please contact: Email:support@tradehub-platform.co.uk

By continuing to use our Website, you acknowledge that you have read and understood this Cookie Policy.

By purchasing our services, you confirm that you have read, understood, and agreed to this Refund Policy.